Melbourne IT support from a team that actually picks up
Onshore managed IT for Melbourne businesses of 15 to 150 staff. Predictable monthly cost, fast local support, and security handled by a Melbourne-based team, not an offshore desk.
Rated 5.0 on Google · Australian owned, fully onshore · SMB1001 aligned
~45s
Typical first response when you call the onshore help desk.
Onshore
Melbourne-based engineers. No offshore call centres.
90-day service guarantee
If we are not the right fit in the first 90 days, you are free to walk away.
Built for Melbourne businesses like yours
If two or three of these sound like you, we are probably a good fit.
15 to 150 staff
Big enough to need real IT, not so big that you have a full internal team.
Growing or tightening security
Scaling up, or under pressure to lift your security posture.
Outgrown your provider
Your current IT support cannot keep up with where you are heading.
Want predictable cost
You are tired of surprise invoices and want IT spend you can plan.
IT support for Melbourne businesses
Melbourne runs on small and mid-sized businesses, and most of them cannot justify a full internal IT team. That is where we fit. We are a Melbourne managed IT provider based in Collingwood, on the edge of the CBD, supporting businesses of roughly 15 to 150 staff across the city.
Being local matters. Our engineers are a short drive from the CBD, the inner north, and the eastern and south-eastern suburbs, so when something needs hands on a desk we are not booking you in for next week. Day to day, most issues are handled remotely and onshore, by people who answer the phone.
We work with the industries Melbourne is built on: construction, commercial property, civil engineering and professional services. We shape the service around how your team actually works, rather than forcing you into a fixed package. Predictable monthly cost, security benchmarked against SMB1001, and a roadmap that keeps your IT in step with where the business is heading.
Based in Collingwood, working across Melbourne and beyond
Our office is at Level 4/54 Wellington St, Collingwood VIC 3066. When something needs hands on it, we cover the inner north, the CBD, and the eastern and south-eastern suburbs.
Melbourne is home and where most of our clients are. But plenty of the businesses we support have offices interstate or overseas, and we look after those sites with the same local level of care. You are never boxed in by where you started.
Everything your IT needs, under one agreement
Proactive support and security for the whole environment, with deeper detail on each service page.
Managed IT support and helpdesk
Fast, friendly support with named technicians and proactive monitoring behind the scenes.
Learn more →Cybersecurity and SMB1001
Practical protection benchmarked against SMB1001, with clear reporting you can act on.
Learn more →Cloud and Microsoft 365
Migration, management and security for Microsoft 365 and the cloud platforms you rely on.
Learn more →Backup and disaster recovery
Tested backups and a recovery plan that gets you running again when something goes wrong.
Learn more →Networks and connectivity
Reliable, secure networks and internet across your sites, set up and looked after properly.
Learn more →IT strategy and vCIO
A technology roadmap aligned to your business, reviewed with you on a regular basis.
Learn more →Cyber security with a clear path, built on SMB1001
Good security is not a single product you buy once. It is a level of maturity you reach and maintain. We use the SMB1001 standard as a practical, staged framework so you can see exactly where your business sits and what the next sensible step looks like.
No jargon, no pressure. Just a clear picture of where you stand and a plan to improve it at a pace that suits you.
Plans that fit your Melbourne business
Every plan includes guaranteed response times, onshore support and security built on SMB1001. Pricing depends on your size and needs, and is agreed up front after a short conversation, with no surprises.
Need cover around the clock? Onshore is how we work by default, and 24x7 out of hours cover is available as an add-on. Ask us how it fits your plan.
No obligation, no hard sell. We do not publish a fixed figure because the right plan varies by business.
What we find in Melbourne businesses
Recurring patterns from the onboarding reviews we run before we take on a new Melbourne business.
Source: Aus Advantage internal data analysis.
For context, across Australia in 2024-25 the average self-reported cost of cybercrime was $56,600 (up 14%) for small businesses and $97,200 (up 55%) for medium businesses. Source: ASD ACSC Annual Cyber Threat Report 2024-25.
Switching is easier than it sounds
A clear, low-risk move with no gap in support. Here is how the first 60 days unfold, backed by our 90-day guarantee.
Discovery and planning
We map your environment and agree priorities.
Onboarding and documentation
We take over support and document everything properly.
Stabilise and quick wins
We clear the obvious issues and steady the ship.
Review and roadmap
We review progress together and hand over your roadmap for what is next.
A safety net, not a lock-in. We run the audit, hand over your roadmap and give you straight advice. If we are not the right fit within the first 90 days, you can walk away without penalty.
Trusted by Melbourne businesses
"Sean and the whole team at Aus Advantage have done an amazing job bringing us out of the dark ages and helping us through the whole IT maturity process that comes with a growing business. Always happy to jump on a call to discuss and go through all the points before executing any change it has made buy in from the whole team easy. Couldn't be happier with the level of service"
Daniel Phillips
Real Google reviews, linked to our profile.
Managed IT in Melbourne, answered
How quickly can you reach a Melbourne CBD or inner-suburbs office?
We are based in Collingwood, minutes from the CBD and the inner suburbs, so we can be on-site quickly when something genuinely needs hands on it. Most day-to-day issues are resolved remotely and onshore the same day.
Do you only support Melbourne businesses?
No. Melbourne is home and where most of our clients are, but we support businesses with offices interstate and overseas as well. If you grow, or already have sites elsewhere, we look after those too.
What is included in managed IT services?
Day to day support and helpdesk, proactive monitoring and maintenance, security, backups, and IT planning, all under one monthly agreement. We tailor the exact mix to your business.
What does managed IT cost?
Pricing depends on your size and what you need, and is agreed with you up front after a short conversation. No surprises, and no obligation.
How do I choose the right provider?
Look for onshore support, clear pricing, named people you can reach, a real security approach, and references from businesses like yours. We are happy to be compared on all of it.
What are the benefits, and the downsides?
The upside is predictable cost, fewer outages, better security and a team that plans ahead. The honest downside is that it works best when you treat your provider as a partner, not a break-fix call.
How does onboarding work when switching, and how long does it take?
We run a structured first 90 days: discovery, onboarding and documentation, stabilising the environment, then a review and roadmap. There is no gap in support during the move.
Do you require long-term contracts?
Our agreements are designed to be fair and flexible. We set out the terms clearly before you commit to anything.
Do you support remote and hybrid teams?
Yes. We support your people wherever they work, with secure access, managed devices and the same helpdesk whether they are in the office or at home.
Do you provide after-hours or 24/7 support?
Our team is onshore during business hours. For organisations that need it, optional after-hours cover is available through a UK partner. It is an add-on, only if you want it.
What happens during an outage or a security breach?
You reach a real person fast, we follow a defined response process, and we keep you informed until it is resolved. Our monitoring often catches issues before you notice them.
What size and type of business do you work with?
Mostly businesses of 15 to 150 staff in construction, commercial property, civil engineering and professional services, on a growth or security journey.
Are you Australian owned and onshore?
Yes. We are Australian owned, and your support and your data stay onshore. That is a deliberate choice, and one of the main reasons clients move to us.
Talk to a Melbourne IT specialist
Tell us where your IT is at and we will tell you, plainly, whether we can help. A straight conversation with a local engineer, no obligation.