A managed service provider that actually picks up
Onshore managed IT for Australian businesses, with security built on SMB1001 and a 90-day service guarantee. Melbourne-based team, national reach.
Rated 5.0 on Google · Australian owned · National reach, onshore team
~45s
Typical first response when you call the onshore help desk.
Onshore
An Australian team. No offshore call centres.
90-day service guarantee
If we are not the right fit in the first 90 days, you are free to walk away.
Managed IT, in plain English
What is included?
Day to day support and help desk, proactive monitoring, security, backups, and IT planning, all under one monthly agreement, tailored to your business.
Who is it for?
Growing businesses, typically 15 to 150 staff, that need real IT but are not big enough to justify a full internal team.
What does it cost?
Pricing depends on your size and needs, and we confirm the right fit in a short conversation. No surprises, no hard sell.
Is support onshore?
Yes. Every support call is answered by our own team in Australia. Optional 24x7 out of hours cover is available as an add-on.
What is a managed service provider?
A managed service provider, or MSP, is a company that looks after your IT for you, day to day, under one ongoing agreement rather than charging you every time something breaks. That covers your help desk and support, keeping systems monitored and up to date, security, backups, and planning for what is next.
The idea is simple: instead of firefighting IT problems in-house or calling someone only when things go wrong, you have a partner who keeps everything running and thinks ahead, so your team can get on with the business. A good MSP is measured on fewer outages, faster support, and a clear plan, not on how many call-outs it bills.
Onshore support, local knowledge, national reach
When something breaks, you want a person who knows your setup, not a ticket in an overseas queue. Our engineers are based in Collingwood, so you get local knowledge, faster response, and someone who can be on site when it matters.
Melbourne is home and where most of our clients are, but plenty of the businesses we support have offices interstate and overseas, and we look after those sites too. If you are specifically after managed IT services in Melbourne, we have a page for that. You are never boxed in by where you started.
Everything your IT needs, under one agreement
Proactive support and security for the whole environment, with deeper detail on each service page.
Managed IT support and helpdesk
Fast, friendly support with named technicians and proactive monitoring behind the scenes.
Talk to us →Cybersecurity and SMB1001
Practical protection benchmarked against SMB1001, with clear reporting you can act on.
Learn more →Cloud and Microsoft 365
Migration, management and security for Microsoft 365 and the cloud platforms you rely on.
Learn more →Backup and disaster recovery
Tested backups and a recovery plan that gets you running again when something goes wrong.
Talk to us →Networks and connectivity
Reliable, secure networks and internet across your sites, set up and looked after properly.
Talk to us →IT strategy and vCIO
A technology roadmap aligned to your business, reviewed with you on a regular basis.
Learn more →Cyber security with a clear path, built on SMB1001
Security is not a single product you buy once, it is a level of maturity you build and keep. We use the SMB1001 standard so your protection is measured against a recognised benchmark, not guessed at, and improved at a sensible pace.
Our security page goes into the detail of what that covers and how the maturity path works.
Managed IT or an in-house team?
Both can work. Here is an honest look at where each one fits, so you can make the right call for your business.
Managed IT with a partner
- A whole team of specialists, not a single point of failure
- Support that does not stop when someone is on leave
- Security, monitoring and planning built in, not bolted on
- Predictable monthly cost you can budget for
- Someone thinking ahead about your technology, not just fixing what broke
A fully in-house team
- Full-time salaries, plus recruitment and training
- Cover gaps when people are away or leave
- Hard for one or two people to be expert in everything
- Works well for larger organisations that want hands-on control
- You carry the cost of tools, licensing and keeping skills current
Plenty of businesses run a hybrid: an internal person or team, with us alongside for the specialist and out of hours work. That is what our co-managed plan is for.
Tailored plans for every stage of growth
A set of managed IT plans designed to cover the essentials, wherever you are in your journey. Every plan includes guaranteed response times and built in cyber protection.
- Onshore Aussie support with guaranteed response
- Proactive monitoring and maintenance
- Enterprise level security at SMB pricing
- No charges for moves/adds/changes
- Unlimited support and advice
- Advanced compliance controls and reporting
- Essential Eight ML2 alignment
- Governance and compliance support
- Advanced reporting and threat hunting
- Custom plans to support internal teams
- Server, endpoint and network monitor
- Escalation to onshore engineers
- Project support, advice and procurement
- Priced based on scope of works
Every business is different, so final pricing follows a short conversation to make sure you are in the right plan. We offer discounts as you scale, and additional cost savings on multi-year commits.
Need cover beyond business hours?
Onshore, during business hours, is how we work by default across the country. For businesses that need it, 24x7 out of hours cover is available as an add-on. Ask us how it fits your plan.
Moving to us is a straightforward, planned process
A clear, low-risk move with no gap in support, wherever your business is based. Here is how the first 60 days unfold, backed by our 90-day guarantee.
Discovery and planning
We map your environment and agree priorities.
Onboarding and documentation
We take over support and document everything properly.
Stabilise and quick wins
We clear the obvious issues and steady the ship.
Review and roadmap
We review progress together and hand over your roadmap for what is next.
A safety net, not a lock-in. We run the audit, hand over your roadmap and give you straight advice. If we are not the right fit within the first 90 days, you can walk away without penalty.
Managed IT services, answered
What is a managed service provider (MSP)?
An MSP looks after your IT day to day under one ongoing agreement: help desk, monitoring, security, backups and planning, rather than charging per call-out. The goal is fewer outages and a clear plan, not more billable fixes.
What does managed IT cost?
Pricing depends on your size and what you need, and is agreed up front after a short conversation, with no surprises. We do not publish a fixed figure because the right plan varies by business.
Is managed IT better than an in-house team?
It depends on your size. Larger organisations that want hands-on control may prefer in-house. For most growing businesses, managed IT gives a whole team of specialists, built-in security and predictable cost. Many run a hybrid, which is what our co-managed plan is for.
How do I choose the right provider?
Look for onshore support, clear pricing, named people you can reach, a real security approach, and references from businesses like yours. We are happy to be compared on all of it.
Do you support businesses outside Melbourne?
Yes. We are Melbourne-based, but we support businesses with offices interstate and overseas. If you have sites elsewhere, or you grow, we look after those too.
Is your support onshore?
Yes. Every support call is answered by our own team in Australia. Optional 24x7 out of hours cover is available as an add-on, backed by a trusted partner.
Do you require long-term contracts?
Our agreements are designed to be fair and flexible, and we back them with a 90 day service guarantee. We set out the terms clearly before you commit.
How does onboarding work when switching?
We run a structured first 90 days: discovery and planning, onboarding and documentation, stabilising the environment, then a review and roadmap. There is no gap in support during the move.
Talk to our team
Tell us where your IT is at and we will tell you, plainly, whether we can help. A straight conversation with an onshore engineer, no obligation.