Aus Advantage IT Pty Ltd (ACN 666 942 605), its subsidiaries and affiliates in Australia (collectively, “Aus Advantage IT”, “we”, “us”, or “our”) are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable privacy laws. This document sets out our policies for managing your personal information and is referred to as our Privacy Policy. “You” refers to any entity or individual about whom we collect personal information.

About Aus Advantage IT

Aus Advantage IT is a solution-focused managed IT and cyber protection business that provides a wide range of IT services.

What information does Aus Advantage IT collect about you?

Website users, clients and prospective clients
When you enquire about our services or become a client, a record is made which includes your personal information. The type of information varies with the circumstances and services requested, and may include:

• your name, email, phone number, business address and other contact details;
• access information and passwords required to provide our services;
• payment account details (for regular direct debits, Aus Advantage IT will not store any credit card information; all payments are processed by third-party merchant services providers);
• information regarding our interactions and transactions with you (e.g., system and file notes, website use history, etc.); and
• any additional personal information you provide to us, or authorise us to collect, as part of your interaction with Aus Advantage IT.

Prospective employees or applicants
We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we collect this information directly from you. We may also collect personal information from third parties in ways you would expect (e.g., recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine suitability for certain positions.

Other individuals
We may collect personal information about individuals who are not clients, including potential clients and members of the public who participate in events we are involved with, individual service providers, suppliers and contractors, and other individuals who interact with us on a commercial basis. The kinds of information depend on the capacity in which you are dealing with us, and generally include name, contact details, and information regarding our interactions and transactions with you.

You can always decline to provide any personal information we request, but that may mean we cannot supply some or all of the goods and/or services you have requested. If you have concerns about personal information we have requested, please let us know.

How and why does Aus Advantage IT collect and use your personal information?

We collect personal information reasonably necessary to carry out our business, assess and manage our clients’ needs, and provide services including managed IT and cyber protection. We may also collect information to fulfil administrative functions associated with these services (e.g., billing, entering into contracts, and managing client relationships).

Purposes for which we usually collect and use personal information include:

• sale and delivery of goods and/or services to you;
• responding to requests for information and other general enquiries;
• contracting third-party services;
• researching, developing and expanding our products and services;
• informing you of our activities, events, facilities and services;
• recruitment processes (including for volunteers, internships and work experience);
• complying with legal obligations, resolving disputes, and enforcing agreements; and
• responding to general enquiries and complaints.

We generally collect information directly from you (by phone, email, over the internet or social media, or in person). We also collect and use personal information for market research and to innovate and improve our products and services, and we may collect information from:

• our affiliated and related companies;
• marketing, client and supplier lists provided to us; and
• third-party suppliers and contractors who assist us to operate our business.

How does Aus Advantage IT interact with you via the internet?

You may visit our website (https://ausadvantage.com.au/) without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide will be managed in accordance with this Privacy Policy.

Our website uses cookies—small files stored on your browser that assist in managing customised settings and delivering content. We may collect information such as device type, browser type, IP address, pages accessed on our website and on third-party websites. You are not identifiable from such information. You can use your browser settings to control cookies, though doing so may limit access to certain pages or content. Our website may contain links to third-party websites; we are not responsible for their content or privacy practices.

Can you deal with Aus Advantage IT anonymously?

We may provide opportunities to remain anonymous or use a pseudonym where lawful and practicable (e.g., when making a general enquiry). Generally, it is not practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis.

How does Aus Advantage IT hold information?

We store information using electronic record-keeping methods in secure databases (including trusted third-party storage providers based in Australia) and take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

We maintain physical security over paper and electronic data stores (e.g., locks and security systems) and maintain computer and network security (e.g., firewalls, user identifiers, encryption of data in transit and at rest, multi-factor authorisation, and passwords). Our website does not necessarily use encryption or other technologies to ensure secure transmission of information via the internet; users are encouraged to exercise care in sending personal information via the internet. From time to time, we take steps to destroy or de-identify information that we no longer require.

Does Aus Advantage IT use or disclose your personal information for direct marketing?

We may use or disclose your personal information to inform you about our services, upcoming promotions and events, or other opportunities that may interest you. This may take the form of emails, SMS or other mobile platform messaging (such as WhatsApp), mail or other communications, in accordance with the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth).

If you do not want to receive direct marketing communications, you can opt out at any time by contacting us using the details below or by using the electronic unsubscribe options provided. If you opt out of marketing, we may still contact you in relation to our ongoing relationship with you, including billing or services you have specifically requested.

How does Aus Advantage IT use and disclose personal information?

For clients
The purposes for which we may use and disclose your personal information depend on the services we are providing. For example, if you have engaged us to deliver a service, we will only use your client database information to contact those clients where relevant to services provided to you and with your express permission.

Disclosure to contractors and other service providers
We may disclose information to third parties we engage to provide our services, including contractors and service providers used for data processing, payment systems, data analysis, client satisfaction surveys, information technology services and support, website maintenance/development, archiving, mail-outs and market research. Personal information may also be shared between related and affiliated businesses of Aus Advantage IT located in Australia. Third parties to whom we have disclosed your personal information may contact you directly on our instructions to let you know they have collected your personal information and to provide information about their privacy policies.

Use and disclosure for administration and management
We may use and disclose personal information for administrative, management and operational purposes, including:

• administering billing and payments and debt recovery;
• planning, managing, monitoring and evaluating our services;
• quality improvement activities;
• statistical analysis and reporting;
• training staff, contractors and other workers;
• risk management and management of legal liabilities and claims (e.g., liaising with insurers and legal representatives);
• responding to enquiries and complaints regarding our services;
• obtaining advice from consultants and other professional advisers; and
• responding to subpoenas and other legal orders and obligations.

Other uses and disclosures
We may disclose personal information as required by law (including the Privacy Act 1988 (Cth)) and/or in connection with the sale of our business (including transfer of personal information to a new owner). We may also re-publish user-generated social media content that mentions or promotes our services and events, but only with the express written permission of the owner and while seeking to limit (where possible) any personal information contained in the re-published content. We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.

Does Aus Advantage IT disclose your personal information overseas?

While we are an Australian organisation, we work with clients, service providers, sponsors and commercial interests that may be based overseas. Your personal information may be disclosed to overseas recipients in limited circumstances (e.g., when held on third-party cloud storage service providers based overseas).

Unless we have your consent, or an Australian Privacy Principles exception applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure the recipient does not breach the Australian Privacy Principles in relation to your personal information. We will not disclose an individual’s personal information to any entity outside Australia that is in a jurisdiction without a similar regime to the Australian Privacy Principles or an implemented and enforceable privacy policy similar to this Privacy Policy, and we will take reasonable steps to ensure any such entity has agreed to safeguard personal information as we do.

How can you access or seek correction of your personal information?

You are entitled to access your personal information held by Aus Advantage IT on request. To request access, please contact our privacy officer using the details set out below. You will not be charged for making an access request, but you may be charged for the reasonable time and expense incurred in compiling the information.

We will take reasonable steps to ensure the personal information we collect, use or disclose is accurate, complete and up to date. You can help by letting us know if you notice errors or discrepancies, and if your personal details change. If you consider that any personal information we hold is inaccurate, out-of-date, incomplete, irrelevant or misleading, you are entitled to request correction. After receiving a request, we will take reasonable steps to correct your information. We may decline requests to access or correct personal information in certain circumstances in accordance with the Australian Privacy Principles; if we refuse, we will provide our reasons and, in the case of a correction request, include a statement with your personal information about the requested correction.

What should you do if you have a complaint about the handling of your personal information?

You may contact us at any time if you have questions or concerns about this Privacy Policy or the way your personal information has been handled. You may make a privacy complaint to the privacy officer using the contact details below.

The privacy officer will first consider your complaint to determine whether there are simple or immediate steps that can be taken to resolve it. We will generally respond within a week. If your complaint requires more detailed consideration or investigation, we will acknowledge receipt within a week and endeavour to complete our investigation promptly. We may ask you for further information and the outcome you seek, then gather relevant facts, locate and review documents and speak with involved individuals. In most cases, we will investigate and try to resolve a complaint within 30 days of receipt; if the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response, or you consider that we may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or via www.oaic.gov.au.

How are changes made to this Privacy Policy?

We may amend this Privacy Policy from time to time, with or without notice. We recommend visiting our website regularly to keep up to date with any changes.

How can you contact Aus Advantage IT?

For further information about our Privacy Policy or practices, or to access or correct your personal information, or to make a complaint, please contact your assigned Aus Advantage IT accounts manager or our privacy officer:

This Privacy Policy was last updated in August 2025.