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Managed services
We understand the value of having fast access to quality support. That’s why we keep our staff onshore and will always have someone situated locally to your business.
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Stress-free support
Comprehensive IT support tailored for you
Our friendly, Melbourne-based team work to ensure your business experiences less downtime by proactively monitoring your systems and identifying potential issues before they escalate into problems. We offer national support coverage and have established local support in Melbourne, Sydney, Adelaide, and their surrounding areas.
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Tailored plans for every stage of growth
We offer a set of pre-defined managed IT service plans designed to cover all essential needs, no matter where you are in your IT journey. Every plan includes guaranteed response times and built-in cyber protection, keeping your business secure and online.
Small & Medium Buisness
IT support & managed services
Our SME plan is for growing businesses, typically with 10 – 75 staff, that need fast technical support and a strong foundation in cybersecurity protection to ensure they can continue growing securely.
SMB
For those needing reliable support and robust cybersecurity
- Unlimited technical support and advice
- Robust cybersecurity coverage
- Endpoint and infrastructure patching
- Ideal for growing businesses seeking IT stability
- Scalable service model designed to grow with you
- Backed by fast SLAs and guaranteed response times
- All onshore support and management team
- Unlimited vCIO advice and yearly tech roadmaps
Pricing from: $125 per user | $50 per server
Compliance
Enterprise cybersecurity governance
Our most comprehensive plan is designed for high cyber-risk industries or businesses with specific compliance requirements, such as alignment with the ACSC’s Essential Eight Maturity Model (E8 Level 2).
Compliance
For those needing enterprise level management and governance
- Full alignment with ACSC E8 Maturity Level 2
- Deep cybersecurity visibility and 24×7 monitoring
- Advanced XDR, SIEM and application whitelisting
- Real-time threat detection and response
- Meet high security IT compliance requirements
- Designed for legal, defence, and other regulated industries
- Quarterly alignment sessions and auditing
Pricing from: $220 per user | $150 per server
Co-Managed IT
Tailored solutions for internal teams
Our Co-Managed plan is engineered for businesses with internal IT teams looking to augment specific aspects of their IT needs. This plan is customisable to meet your support, security, procurement and project requirements.
Co-Managed IT
For internal IT teams requiring external support and coverage
- Unlimited support for endpoints and servers
- Support for modern network infrastructure
- Seamless integration with internal tools and systems
- Flexible services for tier 1, 2 and 3 support
- Project consultancy and delivery
- Extend support capabilities for in-house teams
- Add-ons for security hardening and governance
- Streamline procurement and vendor support
Pricing from: $90 per user | $50 per server
Need a custom approach? Speak with our team
Get in touchCustomer testimonials
“Aus Advantage are a great help! They fix our tech issues efficiently, and are able to explain the more complex and technical things in straightforward terms for our whole team to understand.”
- Tora B.
"Sean from Aus Advantage has been amazing for my business. I know that if I ever need any form of IT support, Sean will make time and ensure any issues are fixed promptly and with a smile. I can't recommend them enough!"
- Georgia B.
“Sean and the team have been so incredible to work with. Nothing is a problem, and no job is too big or small. They will always find a resolution to any IT issue and support our business professionally at every level. Would highly recommend!”
- Sarah G.
"Sean and Jordan have been phenomenal at supporting our business and business needs. They are available, respond and resolve things quickly, are always nice to deal with, and have helped plan out IT needs long term so we don't get any sudden 'surprises'. High recommended!"
- Shon J.
“We’re incredibly happy with the service we’ve received! Sean and Jordan are fantastic—both professional and personable. They consistently provide us with excellent plans for future IT updates, work tirelessly to solve any issues, and always ensure everything is resolved promptly. Couldn’t recommend them more highly!”
- Jue W.
"Great advice and support."
- Tracey C.
"We switched from our previous IT managed service provider to Aus Advantage 5 months ago, and we have been extremely impressed with the quality of service and level of professionalism shown by Sean and his team. The staff at Aus Advantage are all friendly, knowledgeable and helpful, and their service portal is easy to navigate. Our IT setup was comprehensively analysed and promptly upgraded where necessary. All weaknesses in our IT security measures were immediately secured. Multiple other existing IT-related issues were identified and addressed within weeks. We now have the confidence our IT systems and security are in safe and expert hands."
- Ecol Aust.
"Aus Advantage have been working with us for the last year and their response times have been incredible. Whether we contact through phone, online ticket or email, resolutions are always prompt. The projects that we have undergone with them outside of regular support have improved efficiencies in our day-to-day work. They have always been receptive to our business needs and proactive in providing improvements appropriate to our size and plans to scale."
- Katie M.
"Sean & Aus Advantage are class acts. We had a meeting yesterday about cybersecurity. It became evident early on in the meeting that our requirements would be better served internally rather than through an external provider. Rather than trying to sell us, Sean was transparent about this and brought this up.
He then proceeded to spend the rest of the meeting giving us tips, advice, and free value that was game changing. It's rare to see service like that these days and such generous use of one's time. These guys genuinely want to help your business and care."
- Jesse K.