(03) 9100 1246
A cyber-focused tech partner that’s always on your side
Based in Melbourne, Aus Advantage is a cyber-focused managed IT services provider that specialises in delivering exceptional client experiences and robust IT management services for small and medium businesses across Australia.
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With you every step of the way
Why partner with us?
With over ten years of experience helping businesses get the most out of their tech, we offer unique strategic insights and an unparalleled level of service to keep you and your business moving in the right direction.
We take pride in offering flexible and bespoke IT support and cybersecurity services, tailored to suit the specific needs of your business. Our rich history with businesses across a wide range of industries allows us to provide you with unique strategic insights for your businesses, and identify potential problems before they escalate into issues.
Whether you require a standardised support plan to buy peace of mind, want to talk to us about special requirements, or are looking for comprehensive cybersecurity protection and trusted partner, we can help.
We take pride in offering flexible and bespoke IT support and cybersecurity services, tailored to suit the specific needs of your business. Our rich history with businesses across a wide range of industries allows us to provide you with unique strategic insights for your businesses, and identify potential problems before they escalate into issues.
Whether you require a standardised support plan to buy peace of mind, want to talk to us about special requirements, or are looking for comprehensive cybersecurity protection and trusted partner, we can help.
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About us
We believe in creating strong and lasting partnerships to ensure our client’s needs are consistently met.
Headquartered in Melbourne, Aus Advantage is a cyber-focused managed IT services provider that specialises in delivering exceptional client experiences and robust IT management services for small and medium businesses across Australia. With over ten years of experience helping businesses get the most out of their tech, we offer unique strategic insights to keep you and your business moving in the right direction.
Our head office, based in Collingwood, is ideally located to provide fast and local IT support for businesses in the CBD, as well as Boroondara, Box Hill and Glen Waverley, Manningham & Nillumbik, Ringwood, and surrounding areas. We also provide a national service to cater to all types and sizes of businesses, and we ensure local engineer availability so that we can be on site with short notice.
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What does a partnership with Aus Advantage look like?
Step 1
Contact us and we’ll talk with you about your business and requirements. We’ll have no-obligation consult and have an honest conversation to see if partnering with us makes sense.
Step 2
We’ll take you through a comprehensive onboarding process over the next 60 days that secures your environment and gathers key business insights.
Step 3
We take the data we collect around your business process, technology configuration and health, and your organisational goals, and feed this into a comprehensive IT strategy, tailored for you.
Step 4
After agreeing and implementing an IT strategy that works for you, we provide regular and ongoing reviews to ensure your technology remains aligned with your vision and industry best practice.
Meet our team
We are a team of dedicated professionals who bring a wealth of expertise, diverse skills and passion to every project.
Sean
Managing Director
Sean is the MD and Technical Director at Aus Advantage. With over 12 years’ experience managing the IT for medium and large-scale companies, he focuses on ensuring the business remains on track with its mission.
Jordan
Application Integration Consultant
Jordan is one of the co-founders of Aus Advantage and heads up our consulting side. She has a passion for helping businesses drive efficiencies through thoughtful process changes.
Caitlin
Admin
Caitlin works hard to ensure all of Aus Advantage's back-office tasks run smoothly. With a calm, can-do attitude, she’s a quiet but essential part of the team, always ready to lend a hand and keep things on track.
Customer testimonials
“Aus Advantage are a great help! They fix our tech issues efficiently, and are able to explain the more complex and technical things in straightforward terms for our whole team to understand.”
- Tora B.
"Sean from Aus Advantage has been amazing for my business. I know that if I ever need any form of IT support, Sean will make time and ensure any issues are fixed promptly and with a smile. I can't recommend them enough!"
- Georgia B.
“Sean and the team have been so incredible to work with. Nothing is a problem, and no job is too big or small. They will always find a resolution to any IT issue and support our business professionally at every level. Would highly recommend!”
- Sarah G.
"Sean and Jordan have been phenomenal at supporting our business and business needs. They are available, respond and resolve things quickly, are always nice to deal with, and have helped plan out IT needs long term so we don't get any sudden 'surprises'. High recommended!"
- Shon J.
“We’re incredibly happy with the service we’ve received! Sean and Jordan are fantastic—both professional and personable. They consistently provide us with excellent plans for future IT updates, work tirelessly to solve any issues, and always ensure everything is resolved promptly. Couldn’t recommend them more highly!”
- Jue W.
"Great advice and support."
- Tracey C.
"We switched from our previous IT managed service provider to Aus Advantage 5 months ago, and we have been extremely impressed with the quality of service and level of professionalism shown by Sean and his team. The staff at Aus Advantage are all friendly, knowledgeable and helpful, and their service portal is easy to navigate. Our IT setup was comprehensively analysed and promptly upgraded where necessary. All weaknesses in our IT security measures were immediately secured. Multiple other existing IT-related issues were identified and addressed within weeks. We now have the confidence our IT systems and security are in safe and expert hands."
- Ecol Aust.
"Aus Advantage have been working with us for the last year and their response times have been incredible. Whether we contact through phone, online ticket or email, resolutions are always prompt. The projects that we have undergone with them outside of regular support have improved efficiencies in our day-to-day work. They have always been receptive to our business needs and proactive in providing improvements appropriate to our size and plans to scale."
- Katie M.
"Sean & Aus Advantage are class acts. We had a meeting yesterday about cybersecurity. It became evident early on in the meeting that our requirements would be better served internally rather than through an external provider. Rather than trying to sell us, Sean was transparent about this and brought this up.
He then proceeded to spend the rest of the meeting giving us tips, advice, and free value that was game changing. It's rare to see service like that these days and such generous use of one's time. These guys genuinely want to help your business and care."
- Jesse K.
Frequently asked questions
Here are answers to some of the most common questions about our IT support services.
Why partner with us?
Our company was founded by two experienced IT leaders with over twenty years of combined experience providing best-in-class technical support to businesses around the world.
We have a fierce attitude towards creating rigorous processes that align our people with the high standards promised to our clients. Our founding principles are to consistently provide an exceptional customer experience and ensure our client’s technology remains as secure as possible.
Our technology services are built from the ground up on a cyber security framework for SMBs in Australia today.
Everything we do is driven by the principle of eliminating repeat issues and reducing the need for you to call support by identifying potential problems before they escalate into issues. We are not in the business of providing temporary fixes. If a problem occurs once, we’ll do everything in our power to make sure it doesn’t happen a second time.
How do we price our services?
We take pride in our commitment to transparent pricing. Unlike some outsourced IT providers who introduce complex pricing structures, we believe in being transparent and open with our costs.
Our plans are billed per employee and per office location. Our pricing is based on an all-inclusive model, meaning our support covers all your existing infrastructure and services, and we don’t bill for any small ‘moves, adds or changes’ (MAC), such as employee on-boarding and offboarding and other small requests.
We are dedicated to supporting a wide range of industry solutions. During the on-boarding process, if we identify any issues with your setup, such as end-of-life technologies, we’ll discuss them with you in advance to avoid any unexpected surprises.
What guarantees can you give us?
We firmly believe the value of a relationship should be based on the quality of the service, not the length of a contract, which is why we offer agreements with a 90-day guarantee, so you can be confident you’re choosing the right partner.
Our 90-day guarantee provides businesses with a much-needed safety net when entering into a managed services agreement. If at any point during the first 90-days of working with us, you feel like we aren’t a good fit for your business, you can cancel our managed support and security services without penalty. We’ll even help you find a better suited partner.
What makes us different?
With a 100% on-shore Australian support and management team, we are committed to investing exclusively in local talent to deliver IT solutions that go beyond just fixing problems—we build strategic, business-led IT roadmaps. Every client, regardless of size, benefits from annual strategy sessions, ensuring long-term success rather than just quick fixes.
Our approach focuses on addressing root causes to prevent recurring issues, while our rapid service desk triage guarantees you’ll speak with an engineer in 60 seconds or less. Plus, comprehensive cybersecurity is embedded in every level of our service, providing peace of mind in an evolving digital landscape.
Which services do you offer?
How do you mitigate cyber risks?
Cybercrime is on the rise in Australia, and now more than ever, small and medium businesses are taking the brunt of the attacks.
At Aus Advantage, we provide best in class IT support and management, cybersecurity, and professional services that take complete ownership of your technology needs. We specialise in solutions for Microsoft Azure, Microsoft 365, on-premiss servers, network infrastructure and VoIP.
Our managed IT service desk ensures your staff always have fast and reliable access to technical support, while our virtual IT directors ensure your infrastructure remains modern and secure.
What does the ACSC E8 mean you?
The Essential Eight Maturity Model is a comprehensive cybersecurity framework developed by the Australian Government’s Cyber Security Centre (ACSC), designed to help organisations, including small businesses, improve their security posture, this model outlines eight essential mitigation strategies that can greatly reduce the risk of cyber threats.
By implementing and maintaining the controls within this framework, your business can protect its data, operations, and reputation, making your business more resilient to cyber threats in the modern digital landscape.
At Aus Advantage, we take things one step further, by layering best breed technologies and management solutions to enhance the Essential Eight framework, and provide SMBs in Melbourne and Australia with an effective way to achieve alignment.To find out more, speak with one of our consultants to see where you can improve your cyber resilience.
Will there be any downtime when we move across?
We will work closely with you to ensure your staff remain online and working during the transition. If there are any technology changes that require downtime, we will do our best to schedule these changes outside of business hours, and we will communicate the change in advance to correctly set expectations.
Still have questions?
We're here to help you with any inquiries. Speak to our team today.
Get in touchTechnology partners
We work closely with leading vendors to enhance our managed IT services and cybersecurity solutions.
