Managed Services
We create strong and lasting partnerships with our clients to ensure their IT needs are consistently met.
Our plans and pricing
Standard
Our Standard plan is suitable for businesses who recognise a need for a comprehensive and modern IT support and cybersecurity service, but are perhaps just starting their journey and are unsure where to invest.
We offer a fully managed IT support and cybersecurity service, designed to protect your staff and your business from today’s modern threats. This plan provides a cost-effective way of achieving essential IT support coverage and a security baseline.
Advanced
Our Advanced plan is for businesses looking to build on established security baselines to keep their employees securely working online.
In addition to everything in our Standard plan, we implement vulnerability scanning to proactively detect and address weaknesses in your environment, web content filtering to block non-work related sites, and we extend your anti-phishing protection to cover documentation and collaboration tools so your information is kept safe, regardless of where it’s accessed from.
Enterprise
Our Enterprise plan is for businesses looking for an enterprise security service that provides full alignment with the ACSC Essential Eight Maturity Model.
Our Enterprise plan offers complete support and protection for businesses in high-risk and regulated industries. We layer and supplement the security and management tools included in our Standard and Advanced plans with 24×7 threat hunting, external penetration testing and IT policy reviews to ensure no gaps in your cybersecurity posture.
IT support and cybersecurity go hand in hand. Our plans are tailored to businesses of all sizes, providing all-inclusive technical support backed by a mature cybersecurity program.
Services we offer
Australian IT Support
We understand the value of having fast access to quality support. That’s why we keep our staff onshore and will always have someone situated locally to your business.
Our friendly, Melbourne-based team work to ensure your business experiences less downtime by proactively monitoring your systems and identifying potential issues before they escalate into problems. We offer national support coverage and have established local support in Melbourne, Sydney, Adelaide, and their surrounding areas.
Cybersecurity Protection
Our managed services include all the tools needed to protect your business from modern cybersecurity threats. We layer our tools and services to provide complete coverage from all common attack vectors, and are carefully customised to give you the around the clock protection where you need it most.
Security service we offer and manage:
- Security awareness training
- Simulated phishing testing
- Next gen antivirus
- Spam filtering with anti-phishing
- DNS threat protection
- Web content filtering
- DNS health monitoring
- Managed endpoint encryption
- Multi factor authentication
- Dark web and password theft monitoring
- Document protection for Teams, G-Drive, Slack, Dropbox & Box
- Vulnerability scanning & reporting
- Application control (up to ACSC maturity level 3)
- Managed SIEM and SOC
- Penetration testing
Infrastructure Monitoring & Maintenance
We deploy round the clock monitoring tools to track how your systems are running and provide fast alerting to let us know if they need attention. We also use industry leading tools to ensure your networks, servers, desktops, laptops, and applications remained patched and up to date, to keep your business running online, securely.
IT Management & Leadership
Typically, outsourced IT services respond to needs as they appear, but as an Aus Advantage partner, your business can take a proactive step forward by leveraging our robust IT management and virtual IT director (vCIO) services. By viewing IT as a strategic asset, it becomes a catalyst for your business’s growth.
Our virtual CIOs are there to help drive your business forward, enabling data-driven decisions, efficient IT budgeting, enabling policy reviews, and increased productivity. We concentrate on improving your IT return on investment while using our team’s extensive knowledge to address potential issues before they become problems. We treat your business and IT with the same care we give our own.
Backup & Disaster Recovery
Your data is one of your most valuable assets, which is why it’s essential to make sure it’s properly protected.
All clients of Aus Advantage are provided with 3 x daily backups for Microsoft 365 Email, SharePoint, OneDrive, and Team’s data, as well as Google Workspace product at no extra cost. If you are running server or network infrastructure, we take over complete management of their backups solutions and regularly test their integrity to ensure your data is ready to restore should you need it.
For clients looking to map out all eventualities, we offer business continuity and disaster recovery planning.
Cloud Technologies
Adoption of cloud technologies are on the rise. As businesses address the change in hybrid and remote working, business leaders are looking to modern, cloud-based tools to enable their teams to be work effectively from any location.
Our staff are certified to manage and deploy cloud technologies from a range of industry leading providers. We have capabilities across Microsoft Azure, Microsoft 365, SharePoint, Exchange Online Email, OneDrive, Intune, Google Workspace and Amazon AWS.
Professional Services
We have over 10-years of experience helping businesses of all sizes implement change. Whether it be server and network upgrades, software updates and application migrations, cloud and server migrations, cybersecurity audits, digital transformation projects or office moves and fitouts, we have you covered.
Standard Plan
Our Standard plan is suited to businesses that recognise a need for a comprehensive and modern IT support service and cybersecurity program but are perhaps unsure where to begin or are just starting their journey.
Our support model focuses on providing a reliable and proactive approach to service management, allowing us to resolve problems before they escalate. We regularly review our clients’ infrastructure to ensure it aligns with industry best practices and agreed standards.
Included in this plan is a complete suite of cybersecurity and management tools that protect your business, keeping you secure, up-to-date, and online.
This plan offers a fully managed IT support model at a cost-effective price of $120 per employee per month.
Our Standard plan includes:
- Unlimited technical support during business hours
- Guaranteed service response times (SLAs)
- Support for your line of business applications
- An Australian / NZ-based service desk and management team
- Support for servers, cloud, networks, computers, and mobile devices
- A security awareness training and phishing simulation platform
- Dark web and password theft monitoring
- Next-gen antivirus and endpoint detect & response (EDR)
- Managed detection & response *for Microsoft 365 customers only
- Spam filtering with anti-phishing protection
- DNS threat protection
- Managed backups for Microsoft 365, GSuite, servers and networks
- Asset management and hardware procurement
If this plan is for you, speak with one of our team to get started.
Alternatively, if your business already has a foundational understanding of cybersecurity, is a little further along in your journey, or has specific concerns about employing a more comprehensive cybersecurity layer, our Advanced plan may be for you.
Advanced Plan
Our Advanced plan is for businesses looking to build on established security baselines and extend coverage to safeguard all apps and services.
The cybersecurity landscape has evolved significantly over the past decade, rendering traditional tools and processes insufficient to defend businesses against contemporary threats. With cloud technologies and unified communication platforms becoming increasingly prevalent, the risk of cyber-attacks for everyday businesses has grown exponentially.
Building on the foundations of our Standard plan, our Advanced plan introduces additional layers of protection and proactive IT service management starting from $150 per employee per month.
We proactively introduce and manage vulnerability scanning to identify and address weaknesses in your environment, and advanced threat protection is included to secure your documentation and collaboration tools, no matter where they are accessed.
Services included in our Advanced plan are:
- Everything included in our Standard plan
- Vulnerability scanning for servers, networks, desktops, and applications
- Managed 3rd party application patching for standard business apps
- Advanced threat protection for Teams, G-Drive, Slack, Dropbox & Box
- Increased frequency of Technology Standards Audits
- Increased frequency of Technology Business Reviews
- Monthly Reporting and dashboard capabilities
We also include some quality-of-life extras at no additional cost:
- No call-out charges for on-site visits
- Web content filtering
- Included technical support for 3rd party phone systems
- A print management solution for clients looking to go serverless
- A centralised email signatures management tool
- 1 x email signature migration
If this plan is for you, speak with one of our team to get started.
Alternatively, if your business is looking to fully align with the ACSC Essential Eight Maturity Model, or if your business operates in an industry with high exposure (e.g., finance), or has specific regulatory and compliance requirements, our Enterprise plan may be for you.
Enterprise Plan
Our Enterprise plan is tailored to businesses that demand uncompromising security and peace of mind.
Encompassing everything offered in our Standard and Advanced plans, we provide and manage all the necessary tools and management capabilities for businesses to align themselves with the ACSC’s Essential Eight Maturity Model. This plan is ideal for organisations in regulated industries or those with specific requirements for an enterprise security program.
By layering and supplementing the security and management tools included in our Standard and Advanced Plans with 24×7 threat hunting, external penetration testing, and IT policy reviews, we ensure no gaps remain in your cybersecurity posture from $190 per employee per month.
Services included in our Enterprise plan include:
- Everything included in our Standard and Advanced plan
- Application control (up to ACSC Maturity Level 3)
- A 24x7x365 managed SEIM and SOC service
- An annual external penetration test
- An annual ACSC Essential Eight Maturity audit and report
- Included support for application patching of custom-built software
- Further increased frequency of Technology Standards Audits
- Further increased frequency of Technology Business Reviews
- An internal HR policy management platform with templated policies
- An annual review of your cybersecurity insurance policy
If this plan is for you, speak with one of our team to get started.
Alternatively, if you feel one of our other plans is better suited to your needs.